our work
 
 
U.S. Based Fortune 500 Corporation
Global implementation of a centralized Learning Management System (LMS) to over 20 countries with 25,000 users while integrating PeopleSoft HR and an outsourced call center.

Overview
Requirements of the project were to deliver an ASP, “web-based” solution to learners, managers and administrators. Many international locations already had an existing LMS with historical training data and online learning assets (web-based training) that needed to be migrated to the new LMS.

A phased rollout was designed to follow the global implementation of PeopleSoft HR.  The phased deployment allowed for extensive testing of the new LMS system before the global rollout.  Key program management activities included:

  • Strategic Planning for deployment
  • Liaison to corporate decision makers
  • Project Manager to oversee global deployment and each country’s individual needs
  • Technical advisor on historical data migration between LMS and integration with PeopleSoft HR
  • Documentation for functional and technical specifications
  • Change management and marketing the LMS for user acceptance
  • Training- functional and technical


Challenges

  • Client leveraging a fully outsourced model. The PMO not only had to manage the client’s employees at all international locations, but also had to manage several vendors providing call center support, software services, educational development and independent consulting.
  • Change management & speed of deployment


Solution

  • Implementation of a Program Management approach to work with multiple client employee groups, vendors and suppliers. Six components comprised the Program Management office:
    • Weekly Global PMO summary sheet for Corporate Decision Makers
    • Project Plan
      • Macro – All countries specified with their current deployment status
      • Micro – Each country had an MS Project plan specifying activities
    • Delivery Toolkit – Components of the deployment process
    • Technical Migration – Specifications and scripts for data migration to new LMS
    • Deployment and training – onsite for each country
    • Continuous meetings

  • Phased rollout
    • Deploy first in US to allow for extensive testing of new LMS and troubleshooting software problems
    • Deployment to Mexico, Dominican Republic, UK, Netherlands, Spain, Taiwan, China, Japan, Singapore, France, Germany, Brazil and South Africa.
 
U.S. Based Pharmaceutical Corporation
Upgrade of current Learning Management System (LMS), optimization of current business training processes, and integration of an LMS Support Managed Service.

Overview
As an FDA regulated company with numerous international locations, the primary requirement for the LMS upgrade was to deliver a validated system with accurate training data.  Further, the LMS support structure needed help to streamline processes and, on a day-to-day basis, provide LMS administrative support for learners and managers.

Key program management activities included:

  • Strategic Planning for deployment
  • Identified gaps in current business processes and implemented corrective actions
  • Implemented a new ticket LMS ticket tracking support tool
  • Deployment of LMS Support Managed Services
  • Technical advisor on historical data migration between LMS and integration with HRIS and Document Management systems
  • Vendor management for product upgrade and issue resolution
  • Online learning application (Articulate) - training and deployment


Challenges

  • Needed to address existing LMS related Corrective Action and Preventative Action (CAPA) prior to upgrade
  • Current learning activities needed to be synchronized with the Document Management system.
  • Deployment timeframe followed HRIS upgrade


Solution

  • Implementation of a Program Management approach to work with client employee groups and vendors
  • Integrated planning with the HRIS upgrade and mapping for accurate data synchronization
  • Managed Service global LMS Administrative support rolled out to the organization
  • Discovery, design, and implementation of a new LMS ticket tracking system to improve the current support processes
  • Training of current and new applications and processes to support an upgraded LMS system
  • Rollout included the U.S., Costa Rica, and Amsterdam

 
 
 
 
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